During the MOT test pre checks the MOT tester has informed you that the vehicle presented emits substantial quantities of avoidable smoke. What action should be taken?

A vehicle is presented for an annual test at your testing station and the tester declines to test a vehicle which of the responses below is a valid reason to decline to test a vehicle?

Vehicles first used before what year does not need to have hazard warning devices:

4. Which one of the following pre checks could lead to a refusal to test

Test 2 Calibration

5. Test equipment calibration certificates must contain the signature of the

6. Which of the following responses is an important reason for MOT record keeping?

7. The test certificate for the brake roller test equipment calibration must be retained for

8. Which one of these source of information is not required for compliance at the test centre

9. How long do equipment calibration records need to be held

10. What information should you have on an equipment log?

11. For a class 4 vehicle what should be the maximum length of a pit?

12.How often must a decelerometer be calibrated?

Test 3, MOT testing Service (MTS)
How are special notices (SN)acknowledges by the tester

During which time period should an MOT be carried out by a vehicle test station (VTS)?

Where can you find up to date information on an MOT testers status?

Where would the AE or site manager find the national average for vehicle failure rates?

When SHOULD an MOT be carried out by a test centre?

20. How many categories are there in the failures by category under tester statistics on the MTS?

21. Where can you find up to date information on a testers status?

21b. When should an MOT be carried out by a test centre?

Test 4 Risk
22. management vehicle testing station, employees and customers are all aspects which are combined as part of the

For a DVSA site assessment report what is the best performance score in each section

24. What would be a good way to try and improve your vehicle test station risk rating?

25. When conducting the customer part of a self assessment what are the areas that should be considered?

A DVSA site assessment report states that the customer waiting areas is dirty and untidy. This would result in a risk scale of

The employee component of the dvsa risk assessment will include staff

When checking the vehicle testing station which of these is not part of the site assessment?

In which document would an AEDM find the information needed to improve the Vehicle testing station (VTS)risk score within the customer area section of the site assessment report?

Management vehicle testing station employees and customers are all aspects which are considered as part of the

What is the definition of Hazard

What is one of the advantages of using a third party quality management system?

34. For a DVSA Site Assessment Report, what is the best performance score in each section?

35. Why is it important to use the site assessment calculator?

36. The employee component of the DVSA risk assessment will include staff

36b. Which of the following is NOT an area looked at when carrying out an MOT risk reduction

Test 4 Roles & responsibilities

The person who has the legal responsibility for MOT testing at a test site is the

38. Who is responsible for ensuring the vehicle equipment at the vTS is calibrated at the correct intervals?

Who has the overall responsibility for providing the DVSA staff with valid equipment calibration records?

Whose responsibility is it to use any PPE provided by the VTS to be worn whilst carrying outa test?

40b. When managing a vehicle test centre what does the centre manager have overall responsibility for?

TEST 6. FORMS
A vehicle presenter wishes to appeal against the result of a test What s the next action?

A vehicle presenter wishes to appeal the issue of a vt30 following a technical defect what timeframe must they submit a completed notice of appeal within?

A vehicle is presented for test having no visible registration mark or VIN / Chassis number What action should the tester take?

A customer brings to your attention that some of the information on the VTS MOT noticeboard is out of date What is your next action?

Which of the following notices must be displayed in a vehicle test centre?

Which form is used for the site assessment

Which form is specifically used to report advisories during contingency testing?

48. A vehicle is presented for test having no visible registration mark or VIN/ Chassis number. What action should the tester take?

49. How many days does a customer have to make a complaint against the issue of a VT30?

Test 7 Disciplinary

Which of the following actions could lead to immediate cessation of authorisation for a vehicle testing station VTS?

Major items of test equipment that ae clearly malfunctioning previous identification of the fault could lead to how many penalty points per item?

During a quality control check a tester had applied incorrect test standards and the QC had advised the AE that if his was observed by the DVSA then the disciplinary points could be as high as 20 points. What sanction level would this be if a tester had no previous warnings cessations or credits?

What disciplinary action could be taken for making an obvious and significantly wrong judgement on the headlamp aim during the demonstration?

54. failure to notify DVSA of a change in the business entity could result in how many disciplinary points

Test 8 CPD & Training

What is the period of time during which testers must complete a minimum of 16 hours annual training?

One method of formally monitoring staff performance is

Which one of the following best describes a suitable manner in which to have a customer service query?

Compliance with the Health and Safety at work Act 1974 applies to

59. What would be the most suitable way for the site manager to attempt to deal with the tester using the smoke test.

What would be an effective method (from those indicated below) for the site manager to communicate with the onsite MOT testers to ensure they remain up to date on all the changes to the MOT scheme?

What is one way to avoid the reoccurrence of a customer complaint

As centre manager you would need to be familiar with various communication methods used in your test stations. If the company decided to award an increase in salary, an appropriate method to communicate this to the various staff could be

63. Which of the following is a requirement of the Health and safety Law

65. Which of the following is a requirement when a new tester is employed?

66. Which of the following could lead to a tester gaining credit points?

67. Which of these responses are regarded as the principles of customer communication and care?